At Pomegranate Living, we take great pride in finding wonderful brands and products to present to you and in providing you with excellent customer service. We do everything we can to make your experience when shopping with us engaging, fun and easy.
We welcome feedback from our customers, good or bad, and are very grateful to have received some wonderful comments, some of which are highlighted below:
L.M. in the UK
'Would highly recommend using pomegranate to purchase the most luxurious candles! The website was extremely easy to use, the Zenza candle arrived promptly, wrapped in bubble wrap to keep it safe from damages and there was also a personal thank you card inside, such a sweet touch. Fantastic service. Thank you'
C.P. in the UK
QUAIL'S EGG MUGS
'The mugs are great, I purchased 4 in different colours. They are slightly smaller than I thought they would be but still lovely. The Quail's Egg design is super classy and definitely brightens up the kitchen.'
S.K. in the UK
'I have wanted a Zenza light for a few years but resisted until now.... A Christmas present to myself! Whilst I haven’t opened the box yet (2 days to go) and seen the lamp in all its beautiful lit glory, the customer service I have received from Nicole at Pomegranate has been exemplary. Friendly, informative and a rarity from a website. Highly recommend a visit to the site and a purchase. You won’t be disappointed.'
A.R. in the UK
ARTISANNE ROUND PLACEMAT WITH RED TRIM
'Excellent! Nicole and her team have attention to detail down to a fine art and customer service is brilliant (and I write this having worked for many years in a customer facing role at Harvey Nichols). Nicole is lovely and exceptionally helpful. She includes a handwritten note with each purchase and this kind of service goes a long way! Thank you Nicole and Team Pomegranate! ps: and I love the Pomegranate Tea Bags!x'
N.P. in Australia
ZENZA LAMP ORDER
'I would go as far as saying Nicole is one of the best operators I have ever dealt with. The most amazing service and care. I wish her well. Nick'
D.G. in the UK
'Nicole had a beautifully decorated stall at Strawberry Hill Christmas Fair. She was very helpful as we looked at various items and told us where they were made and about their makers. We purchased a lovely cushion decorated with stitchwork in attractive colours. It now sits on our sofa where it can be admired and used.'
J.W. in the UK
'Never been easier to shop on line. A simple easy experience and the products sold are wonderful, different and unique. You must shop on this site'
C.P. in the UK
ZENZA FAN ROUND TEALIGHT HOLDER
'I am a huge fan of the Zenza pendant lights so the two Zenza tealight holders purchased totally compliment the lights. I just love the whole range, they make any room look stunning!'
C.B. in the UK
VERY FRIENDLY, PERSONAL AND EFFICIENT SERVICE
'My experience ordering with Pomegranate has been excellent from start to finish. I thought the process went smoothly with a lot of personal help from the staff ordering the right product, friendly emails updating me on the status of the order all the way to a successful delivery. I would definitely recommend Pomegranate in the future and looking forward to working with them again.'
C.P. in the UK
ZENZA PENDANT LIGHTS
'Truly excellent! Nicole couldn't have been more helpful whilst I was purchasing the amazing Zenza lights. The lights are up and are stunning!'
E.M. in the UK
STUNNING ORIGINAL SERVING PLATTER
'I love being able to buy original pieces for myself and for gifts and Pomegranate has such a gorgeous selection to choose from. The platter was for a friend's 50th birthday present and she is absolutely thrilled with it. The service from Pomegranate was superb, you can sense that all the pieces have been lovingly and carefully chosen and the packaging and delivery is excellent. 100% recommend!'
A.R. in the UK
ZENZA FILISKY TABLE LAMP
'It was excellent. Nicole and her team go the extra mile every time to ensure you have the best possible buyer experience. I have worked in customer service for a large retailer and the service offered at Pomegranate is exceptional. I love the two lamps I have purchased and shall buy from Pomegranate again. Nicole goes way beyond to ensure you are a happy customer - on my 2nd purchase she sent me a small gift as a token of appreciation and this made me very happy! THANK YOU Pomegranate!'
A.R. in the UK
'The Zenza lamp is just beautiful and goes perfectly with my Moroccan-themed room! Nicole and her team were fantastic and very helpful. Nicole kept me updated by email about delivery and timings, and when it did arrive, it was packaged beautifully, with a hand-written note and a Pomegranate tea bag! All in all, 5* service and I am a very happy customer. Thank you.'
A.O. in the UK
GREAT EXPERIENCE, WONDERFUL PRODUCT, SUPER CUSTOMER SERVICE
'Superb and personable service.'
V.F. in the UK
IMAGES D'ORIENT DOES IT AGAIN
'Wonderful service from Pomegranate, beautiful packaging - gift ready! Love this brand, thank you.'
V.W. in the UK
BEAUTIFUL BOWL, BEAUTIFULLY WRAPPED
'Nicole was extremely helpful with all the purchases I made. She went the extra mile in making sure I had the correct discount and everything was wrapped beautifully. The items themselves were exactly as per the photographs online. I will definitely shop here in future. Thank you for making it such an enjoyable experience.'
M.K. in the UK
'I had a wonderful time browsing through the website and ultimately purchased two products that have added that extra something to my furnishings. The service I had from Pomegranate was definitely 5 star and I will be recommending this website and the items to all my friends who want ethically sourced beautiful items.'
C.N. in the UK
STUNNINGLY BEAUTIFUL CUSHIONS!
'We ordered the 'Sipping Nectar' cushion in aqua blues and citrus greens and these are totally beautiful in every way. The design, using Hummingbirds in a stunning colour combination, make for cushions that take your eye immediately you walk into our room. We have a new leather suite and yet the cushions stole the show and everyone wants to know where we had them from! The quality of linen used is just superb, as is the overall standard of workmanship needed to make such a lovely product. We've looked at simply masses of cushions in our search for the right ones and many of these have been inferior and often far more expensive too. Cannot recommend too highly, as you might have guessed!'
Z.V. in the UK
MEDIUM FILIGRAIN PENDANT
'Excellent and client thrilled, thank you.'
R.C. in the UK
AMAZING SERVICE FROM POMEGRANATE
'Excellent, it was my first dealings with the company, it was completely pain free, all went well from enquiry to delivery, will certainly be using them again, very pleased.'
J.W. in the UK
FAYOUM CERAMIC BOWL
'My experience with shopping at Pomegranate was wonderful! lovely customer service, and such an interesting line of items - I am a passionate interiors person and it was so great to find new and wonderful things. I think the pricing is very fair too, and can highly recommend as somewhere to shop for something original and different. I will be back!'
D.B. in the UK
LOVED MY EGIZIA DENTELLE BIANCO CANDLE
'Really delighted. Candles are a great gift but can be a bit samey and this was very special. Such a pleasure to receive and I loved the story of the craftspeople you seek out. Thank you.'
S.W. in the UK
ARTISANNE BREAD BASKET WITH SILVER TRIM
'Lovely basket and first-class service.'
D.B. in the UK
'I ordered this candle as a gift. It was absolutely beautiful to receive - with qualities that can't quite be captured on the website. Recommend it highly.'
A.W. in the UK
ZENZA FILIGRAIN LARGE TABLE LAMP
'Very helpful, patient and knowledgable Nicole on the end of the phone, easy to deal with.'
P.H. in the UK
A DIFFERENT WASTE PAPER BIN
'Delivery was very prompt and the waste paper bin more than measured up to our expectations. A great product.'
U.S. in the UK
'Beautiful frame at such a good price. Very fast delivery and great communication. Will definitely be buying again in the future.'
S.G. in the UK
'Absolutely brilliant. My mats, as with all my purchases from Pomegranate are always lovely and arrive beautifully packed and very speedily. Delighted. Thank you.'
R.H. in the UK
FABULOUS ZENZA LIGHTS FOR OUR NEW EXTENSION
'We are completely delighted with our new Zenza pendant lights, in the end we bought three to hang over our dining table and create a fabulous centre piece for our new room. Nicole was fantastic at helping us choose which ones to go for, and even sent us visuals so we could see how they look when hung. She checked every detail with me (from ceiling height to table size) to make sure we made the right decision. I was so pleased to find Pomegranate as UK stockist of these beautiful lights, I’d seen the lights in Amsterdam a few years ago and couldn’t get them out of my mind.'
L.L. in the UK
'The loveliest gift selection. I bought the Egizia Dotti salad servers and a salt and pepper set as a wedding gift and know the couple will love it, as do I. Will definitely shop online again, and soon :)'
D.H. in the UK
'I loved my basket, just wonderful to look at, quality fab. If you sold a selection of the baby baskets I would buy more. Highly recommend the purchase of one, very useful size.'
C.P. in the UK
'Really great shopping experience, great products and excellent customer services. I was kept informed every step of the way from the initial order to delivery. '
S.G. in the UK
'I absolutely love the pieces I bought from Pomegranate. There was the most wonderful selection of beautiful pieces, ceramics and lighting. All very tempting and I shall go back for more at the next opportunity!'
M.A. in the UK
'Dear Nicole my order for Images d'Orient mugs and plate arrived with lightning speed. I absolutely adore them! The birdies are sweet and delightful and I shall order more of them. They look mischievous and made my day this morning drinking from their mug. Thank you for a most efficient and wonderful service and for introducing your devoted customers to such original products. I love it all!'
S.D. in the UK
'Pomegranate Living has a beautiful selection of unusual homewares. My first order for handmade placemats arrived nicely wrapped in tissue paper, in a branded bag the day after I ordered them. Excellent customer service too. I am very pleased with the mats and they have been much admired. Thank you for a very positive shopping experience.'
V.H. in the UK
'This is the second time I have bought from Pomegranate Living. I have bought 2 of the hand made Anna Jacobs lamps and have been absolutely delighted with them. It is great to be able to source unusual hand made objects online, and for a reasonable price. The service was excellent, very good turnaround and careful packaging and delivery of my delicate items. I am sure these won't be my last purchases :)'
R.S. in the UK
'Pomegranate was fantastic to deal with. I'd seen a light fixture that I loved online but the retailers who carried the brand didn't have the particular fixture I wanted. Nicole was able to order the fixture for me, provided updates about when it would arrive and checked in with me after it was delivered to make sure I was satisfied. Really terrific customer service. And the fixture looks brilliant!'
M.S. in the UK
'My experience has been whole heartily fantastic. I purchased the Zenza Pendant Ceiling lampshade and it is everything I pictured it to be. In addition Nicole the owner sent me additional pictures when I sent her an initial query, naturally I was nervous and she put me at ease. Great service and excellent quality product. I purchased a light bulb which has a shade of grey at the bottom of the bulb and this allows for a beautiful reflection to form on my ceiling due to the artwork on the lampshade. I highly recommend Pomegranate and the Zenza Pendant ceiling lampshade.'
A.S. in the UK
'I have been looking for a lamp to go in my bedroom for some years but have never found anything that I liked enough to go with the decor. Until I came across Pomegranate and their lamps by Anna Jacobs! They are beautiful contemporary designs and a work of art in their own right, this is important to me as I am an artist so I appreciate the work and design that has gone into them. I was so delighted with my 'flamingo' lamp that matches my pink and grey colour scheme perfectly that I had to buy another one with ducks taking flight for another bedroom. I was very impressed with the service at Pomegranate, it was swift and very personal as I was emailed to check the lamps had arrived safely. Overall I am a thoroughly pleased customer!'
A.B. in the UK
'Excellent shopping experience with Pomegranate from start to finish. You sell stylish and unusual designer items which are not available anywhere else and I am delighted with my tissue box.'
S.W. in Los Angeles, USA
'As a Designer living in the States I am always searching for new brands and products for myself and my clients. I lived in London for a year and fell in love with the flair for entertaining at home that Europeans enjoy so naturally. During one of my late night searches I came across Pomegranate Living and discovered a treasure trove of beautiful objects. I sent an inquiry via email and received a quick and detailed response from Nicole. She answered all of my questions and was beyond helpful and accommodating. She epitomizes great Customer Service. She followed up with me as my order was processed and delivered in a manner that gave the experience of ordering with her feel like pure luxury.
My package arrived lightening fast. My items are so gorgeous and are totally unavailable in my part of the world. I am not sure what I enjoyed more; my lovely serving platters or the outstanding personalized service. Either way, I will enjoy everything that I serve up on these little pieces of heaven. And I will definitely be back for more.'
V.P. in Australia
'I have no hesitation in recommending Pomegranate. I was totally blown away by the unbelievable service, great price and speedy delivery. Thank you for making my client experience such a positive one. I wish all internet shopping sites were more like Pomegranate!'
L.R. in the UK
'Pomegranate Living were recommended to us by the Zenza lighting suppliers in the Netherlands. On emailing Nicole at Pomegranate with our request, she immediately sourced the lamps we were looking for, checked their availability and provided a clear (with photos) quotation with expected delivery dates. Once we had placed our order, Nicole continued throughout the transaction to keep us informed of their delivery status by friendly email and we received our lamps when promised. This was a major purchase for us, but at all times I felt confident of the eventual positive outcome – and the lamps are lovely!
N.A. in the UK
‘Unparalleled quality experience with highly attractive product lines and exceptional customer service. I would not hesitate to buy again from Pomegranate!’
C.H. in the UK
'Pomegranate offers a wonderful collection of quality products. Nicole was great to deal with and my gorgeous cushion arrived quickly and beautifully wrapped.'
M.R. in France
'I was looking for a lamp since a while ago, and finally found a good selection and 'THE' beautiful one on your site! You have a good selection and it was easy to purchase. Quick and safe delivery, even abroad. Thank you!'
O.M. in the UK
'I have been so pleased with the products I have bought for gifts and for myself. The selection is fantastic and the quality is exceptional. Nicole was extremely friendly and helpful and the items were delivered promptly and beautifully wrapped. I am delighted with my experience and will definitely shop with Pomegranate again. Thank you.'
A.C. in the UK
'Very quick response to enquiry. Quick Despatch and well packaged.'
M.B. in the UK
'The special design and aesthetics of products makes them ideal for special gifts.'
C.S. in the UK
‘Fantastic Zenza tea lights. Atmospheric lighting and something different to what I’ve seen on the high street. Friendly, fast and professional service. Thank you!’
H.W. in the UK
‘Outstanding personal service.’
L.S. in Switzerland
‘I really enjoy navigating through your website. It makes me dream and makes me enter in a different world.’
E.D. in the UK
‘A fabulous range of great quality products which celebrate skilled craftspeople around the world. The service is exceptional and the prices are pretty good too.’
J.R. in the UK
‘Pomegranate very professionally run – Nicole always very helpful.’
If you have any feedback you would like to share with us, please email us. We would love to hear from you.