At Pomegranate Living, we take great pride in finding wonderful brands and products to present to you and in providing you with excellent customer service. We do everything we can to make your experience when shopping with us engaging, fun and easy.
We welcome feedback from our customers, good or bad, and are very grateful to have received some wonderful comments, some of which are highlighted below:
M.A. in the UK
'Dear Nicole my order for Images d'Orient mugs and plate arrived with lightning speed. I absolutely adore them! The birdies are sweet and delightful and I shall order more of them. They look mischievous and made my day this morning drinking from their mug. Thank you for a most efficient and wonderful service and for introducing your devoted customers to such original products. I love it all!'
S.D. in the UK
'Pomegranate Living has a beautiful selection of unusual homewares. My first order for handmade placemats arrived nicely wrapped in tissue paper, in a branded bag the day after I ordered them. Excellent customer service too. I am very pleased with the mats and they have been much admired. Thank you for a very positive shopping experience.'
V.H. in the UK
'This is the second time I have bought from Pomegranate Living. I have bought 2 of the hand made Anna Jacobs lamps and have been absolutely delighted with them. It is great to be able to source unusual hand made objects online, and for a reasonable price. The service was excellent, very good turnaround and careful packaging and delivery of my delicate items. I am sure these won't be my last purchases :)'
R.S. in the UK
'Pomegranate was fantastic to deal with. I'd seen a light fixture that I loved online but the retailers who carried the brand didn't have the particular fixture I wanted. Nicole was able to order the fixture for me, provided updates about when it would arrive and checked in with me after it was delivered to make sure I was satisfied. Really terrific customer service. And the fixture looks brilliant!'
M.S. in the UK
'My experience has been whole heartily fantastic. I purchased the Zenza Pendant Ceiling lampshade and it is everything I pictured it to be. In addition Nicole the owner sent me additional pictures when I sent her an initial query, naturally I was nervous and she put me at ease. Great service and excellent quality product. I purchased a light bulb which has a shade of grey at the bottom of the bulb and this allows for a beautiful reflection to form on my ceiling due to the artwork on the lampshade. I highly recommend Pomegranate and the Zenza Pendant ceiling lampshade.'
A.S. in the UK
'I have been looking for a lamp to go in my bedroom for some years but have never found anything that I liked enough to go with the decor. Until I came across Pomegranate and their lamps by Anna Jacobs! They are beautiful contemporary designs and a work of art in their own right, this is important to me as I am an artist so I appreciate the work and design that has gone into them. I was so delighted with my 'flamingo' lamp that matches my pink and grey colour scheme perfectly that I had to buy another one with ducks taking flight for another bedroom. I was very impressed with the service at Pomegranate, it was swift and very personal as I was emailed to check the lamps had arrived safely. Overall I am a thoroughly pleased customer!'
A.B. in the UK
'Excellent shopping experience with Pomegranate from start to finish. You sell stylish and unusual designer items which are not available anywhere else and I am delighted with my tissue box.'
S.W. in Los Angeles, USA
'As a Designer living in the States I am always searching for new brands and products for myself and my clients. I lived in London for a year and fell in love with the flair for entertaining at home that Europeans enjoy so naturally. During one of my late night searches I came across Pomegranate Living and discovered a treasure trove of beautiful objects. I sent an inquiry via email and received a quick and detailed response from Nicole. She answered all of my questions and was beyond helpful and accommodating. She epitomizes great Customer Service. She followed up with me as my order was processed and delivered in a manner that gave the experience of ordering with her feel like pure luxury.
My package arrived lightening fast. My items are so gorgeous and are totally unavailable in my part of the world. I am not sure what I enjoyed more; my lovely serving platters or the outstanding personalized service. Either way, I will enjoy everything that I serve up on these little pieces of heaven. And I will definitely be back for more.
V.P. in Australia
'I have no hesitation in recommending Pomegranate. I was totally blown away by the unbelievable service, great price and speedy delivery. Thank you for making my client experience such a positive one. I wish all internet shopping sites were more like Pomegranate!'
L.R. in the UK
'Pomegranate Living were recommended to us by the Zenza lighting suppliers in the Netherlands. On emailing Nicole at Pomegranate with our request, she immediately sourced the lamps we were looking for, checked their availability and provided a clear (with photos) quotation with expected delivery dates. Once we had placed our order, Nicole continued throughout the transaction to keep us informed of their delivery status by friendly email and we received our lamps when promised. This was a major purchase for us, but at all times I felt confident of the eventual positive outcome – and the lamps are lovely!
N.A. in the UK
‘Unparalleled quality experience with highly attractive product lines and exceptional customer service. I would not hesitate to buy again from Pomegranate!’
C.H. in the UK
'Pomegranate offers a wonderful collection of quality products. Nicole was great to deal with and my gorgeous cushion arrived quickly and beautifully wrapped.'
M.R. in France
'I was looking for a lamp since a while ago, and finally found a good selection and 'THE' beautiful one on your site! You have a good selection and it was easy to purchase. Quick and safe delivery, even abroad. Thank you!'
O.M. in the UK
'I have been so pleased with the products I have bought for gifts and for myself. The selection is fantastic and the quality is exceptional. Nicole was extremely friendly and helpful and the items were delivered promptly and beautifully wrapped. I am delighted with my experience and will definitely shop with Pomegranate again. Thank you.'
A.C. in the UK
'Very quick response to enquiry. Quick Despatch and well packaged.'
M.B. in the UK
'The special design and aesthetics of products makes them ideal for special gifts.'
C.S. in the UK
‘Fantastic Zenza tea lights. Atmospheric lighting and something different to what I’ve seen on the high street. Friendly, fast and professional service. Thank you!’
H.W. in the UK
‘Outstanding personal service.’
L.S. in Switzerland
‘I really enjoy navigating through your website. It makes me dream and makes me enter in a different world.’
E.D. in the UK
‘A fabulous range of great quality products which celebrate skilled craftspeople around the world. The service is exceptional and the prices are pretty good too.’
J.R. in the UK
‘Pomegranate very professionally run – Nicole always very helpful.’
If you have any feedback you would like to share with us, please email us. We would love to hear from you.